1. Confirmation of any travel service will be done only after payment confirmation.
2. Confirmation of package is subject to confirm with 50% of payment in advance.
3. 100% of amount has to be paid before a 20 day of travel.
4. Kindly refer to the Includes and excludes of the confirmation voucher.
5. In case of cancellation in package, cancellation charges may be applied according to the time of cancellation.
6. Accommodation and Transportation will be provided according to the budget provided by the customer. In case of change in room/transportation by the customer means it is chargeable in extra.
7. Where a change requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges.
8. In case of any natural causes/disaster, government order or similar, we could not be held reliable unless notified earlier to the scheduling.
9. In any destination, activities may change without prior notice in case of such circumstances.
10. Early check-in and late check-out are subject to availability in hotels. Please refer hotel website for Check-in & Check-out time.
11. The menu of breakfast in resort is standard/fixed and anything ordered extra shall be chargeable as per the regular rates.
12. Xscape Plan is not responsible for customer belongings. Clients are requested to keep their belongings safe.
13. Cost of the package will be calculated at the time of package confirmation.
14. Flight fare may subject to change till the order is confirmed.
15. Xscape Plan cannot assure the seat confirmation for waiting list train tickets.
16. Please refer the respective airline Terms and Conditions for air ticket cancellation policy.
17. In-case of flight delay, cancellation, rescheduling. Client has to bear the additional charge for choosing alternative flight with different airlines.
18. In-case of flight delay the travel plan may get affected. Client has to take the responsibility to choose alternative mode of travel / flight.
1. For Both International & Domestic holiday package. The holiday package will be confirmed only after 50% of payment.
2. 100% of holiday package payment should be settled within 20-15 days before departure date.
3. Modifications and cancellation will not be entertained within 15 days of travel.
4. Modifications can be done for holiday package with modification / cancellation charges.
5. 100% payment should be done for Air tickets in holiday package during initial level itself. Air tickets will be booked after payment only. We cannot hold prices or book flights without payment from client.
6. Fare for air tickets is dynamic. It may fluctuate at any time. Final fare will be confirmed during payment confirmation only.
7. Please refer Cancellation/ Modification/ Refund Policy for Air Tickets section for Air ticket cancellation policy.
8. Itinerary will be suggested by Xscape Plan depending upon the local weather and local team. Client has a right to modify the itinerary till the booking confirmation with free of cost. After making 50% of payment and once the confirmation is issued. The modification/ Cancellation charges is applicable as per the destination.
9. Within 15 days of travel any modification / cancellation of part of service will not be entertained.
10. Within 45-30 days of travel the cancellation charge would be 50% from the package cost. service. Please refer Cancellation/ Modification/ Refund Policy for Air Tickets section for Air ticket cancellation policy.
11. Within 30 days of travel 100% of cancellation charges would be applicable.
12. In holiday destination, the itinerary will be designed depending upon the local team guidelines.
The client is responsible to manage the timing. In case the guest misses the sightseeing places due to time management issue by client. Xscape Plan will not take responsible for activity charges which paid to the event location. That missed activity cannot be rescheduled, cannot be refunded for the same. Client has t take the responsibility for time management.
13. Any unused or missed activities which is prebooked like ferry ride, boat ride, adventure activities (all type of games), boat ride, water activities, amusement park, shows and other any activities
14. Prebooked activities cannot be cancelled or modified at any cost at any time.
15. Cabs & Transportation will be arranged only for mentioned itinerary. Additional usage or any modification in plan will occur additional charges.
16. If client want to upgrade the category of room in the hotel. It can be done with the additional cost.